Features

Chat

Seamless Expert Connectivity: Instantly connect with professionals worldwide for project training, collaboration, or field assistance. Our efficient chat feature ensures smooth customer support interactions and empowers agents to collaborate seamlessly.

Efficient Collaboration

Foster proactive communication through chat, email, notes, and meetings. Enhance teamwork by brainstorming, project analysis, and solution preparation, promoting efficient work processes and preemptive issue resolution.

Reporting & Analytics

Deliver in-depth annual and monthly reports. Implement time-efficient analysis techniques and best practices to enhance your company's understanding and optimize various business aspects.

Cross-Platform Versatility

CHOC 360 seamlessly adapts to desktop web browsers and mobile devices on iOS and Android platforms. Future iOS applications are also in the pipeline. It's like having a smart helper specially designed for field personnel, making their tasks easier and more efficient.

Multi-language

Offers multi-language support to cater to users worldwide.

Live Dashboard Updates

Instantly view the latest ticket information as it's updated in real-time.

360 Knowledge Center

Elevate support with CHOC 360's integrated Knowledge Center – your hub for resources, insights, and seamless ticket tracking. Where knowledge meets action for exceptional customer interactions.

Customizations

Adapt fields, statuses, and settings to your unique preferences – from ticket views to categories and priorities. Elevate your brand even further by changing the environment's color to match your distinct identity. Your CHOC 360, your way.

Omni-channel

Elevate service with CHOC 360's omni-channel integration. Seamlessly connect applications and communication channels for unified customer experiences. Our flexible options include CRM systems, live chat platforms, and more.

ARConnect

Empower field performance through augmented reality (MICROSOFT HOLOLENS 2) collaboration, accessing expertise via IOS or Android. Simplify tasks, boost experts, and reduce on-site dependency.

AI CHATBOT

Elevate support with CHOC 360's AI Chatbot. Ask questions, get instant answers. Available as an add-on, it streamlines issue resolution, enhancing your experience.

Knowledge base

By leveraging keywords, CHOC's Knowledge Base efficiently stores and retrieves user information for analogous issues, bolstering effective problem-solving. Just input your query, and CHOC will promptly find pertinent solutions, empowering both users and agents.